How can we help?
Choose the section that matches your situation. The right information from the start helps us answer accurately and avoids unnecessary back-and-forth.
Question before booking
Start with our FAQ and Terms & Conditions. They explain driver requirements, deposits, excess, insurance options, fuel, mileage, ferries, extras and pick-up procedures.
If your question is not covered, email us during reservations-support hours.
reservations@modoo-travel.com Read the FAQExisting reservation
For an amendment, arrival update or question about a confirmed booking, include:
- your booking or confirmation number;
- the main driver’s full name;
- the pick-up station and date;
- a clear description of the requested change.
During your rental
For an accident, breakdown, vehicle issue, delay at pick-up or another urgent operational matter, use the telephone number and instructions shown on your confirmation voucher or rental agreement.
Do not wait for an email reply in an emergency. Follow the station or roadside-assistance instructions supplied with your rental.
Feedback or complaint
We take service concerns seriously. To help us investigate properly, send:
- your booking number and rental dates;
- the relevant station;
- a factual timeline of what happened;
- supporting documents or photographs, where relevant.
Please do not email complete payment-card details.
reservations@modoo-travel.comLooking for a car-rental station?
Explore the MODOO car-rental network to find available destinations and the relevant information for each location.
Help us answer faster
A useful first email includes the details below. “Hello, I need help” is technically a message, but it leaves us solving a mystery.