MODOO customer questionnaire

Your experience matters.

Tell us what worked, what did not and what should be reviewed. Clear information helps us investigate fairly, improve our service and respond with facts rather than assumptions.

This questionnaire is not an emergency channel. If your rental is still active and you have an accident, breakdown or urgent vehicle issue, follow the telephone and roadside-assistance instructions on your voucher or rental agreement.
1

Your rental details

All fields are required. Please use Latin characters and the information shown on your confirmation or rental agreement.

Format: DD/MM/YYYY
Format: DD/MM/YYYY
2

Rate your experience

Select one answer for every criterion.

Booking process *
Pick-up service *
Vehicle condition and cleanliness *
Value for money *
Return process *
Overall rental experience *
3

What should we review?

Select at least one area.

4

Tell us what happened

Give us a factual timeline and the outcome you consider appropriate.

Minimum 50 characters. Do not include complete payment-card details.

Before you submit

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